1. Overview

MythMaker AI ("Service", "we", "us", or "our"), operated by EmeraldSoft, is an AI-assisted storytelling and digital creative writing platform accessible at https://mythmaker.aimodelplace.com. We are committed to ensuring fair, transparent, and hassle-free billing for all creators and readers.

This Refund and Cancellation Policy explains how subscription cancellations, automatic renewals, and refund requests are handled for subscriptions and virtual credit packs.

2. Subscription Cancellations

You can cancel your monthly or annual subscription at any time with no questions asked:

• Self-Service Cancellation: You may cancel anytime from your account dashboard or billing settings page. Alternatively, email our support team at contact@aimodelplace.com.
• No Hidden Fees: There are no cancellation penalties or early termination fees.
• Retained Access: After cancellation, you retain full access to all paid features and remaining monthly credits until the end of your current paid billing period. You will not be billed for subsequent cycles.

3. 14-Day Money-Back Guarantee (Subscriptions)

We want you to be completely satisfied with your creative experience. We offer a 14-day refund policy on initial subscription purchases:

• If you subscribe to a paid plan and determine that the service does not meet your storytelling needs or you face unresolved technical issues, you may request a full refund within 14 days of the transaction date.
• Refunds are subject to standard fair-use verification (accounts that have abused automated generation limits or violated our content safety terms may be disqualified).

4. Virtual Credit Packs & Token Purchases

MythMaker AI provides optional extra credit top-ups for story generation, character illustration, and chapter expansion.

• Unused Credit Packs: If you accidentally purchased an extra credit package and have not consumed any credits from it, you can request a full refund within 14 days of purchase.
• Consumed Credits: Once credits have been spent on LLM text generation, chapter synthesis, or image rendering, those consumed credits are non-refundable.

5. Payment Processing & Merchant of Record

Our payment processing and order handling are managed by trusted Merchant of Record and payment partners (such as Paddle.com and Stripe) on behalf of EmeraldSoft. Our partners handle billing security, international tax compliance, and refund transactions back to your original payment method.

6. How to Request a Refund

To request a refund, please send an email to contact@aimodelplace.com with the following details:

Our support team will review and process your request within 2 to 4 business days.

7. Contact Information

If you have any questions about this policy or your billing:

Company: EmeraldSoft
Email: contact@aimodelplace.com
Platform: MythMaker AI (mythmaker.aimodelplace.com)
Phone: +44 753 775 919 / +92 343 2224056